Orders & Returns Information
Quick Order Processing
Your package will be on its way on the next business day after you place your order! Packages ship Monday-Friday, excluding US holidays, unless otherwise displayed on our website.
We make every effort to fill orders with 100% accuracy. While not common, unintentional packing and shipping errors can occur. In that case Tiun will quickly send the correct item(s) at no additional cost to you.
We strive for high-quality construction in a wonderful and functional product. We offer a 30-day* return policy should any new, unused product not meet your needs (excluding clearance and discontinued items). In the rare event that a product is defective, we will either replace or repair the item. We also offer a special 60-Day Tail Tip Warranty on qualifying Mermaid Tails.
60-Day Tail Tip Warranty
We recognize that one of the biggest issues mermaid tail users face is damage to the tail tips from rubbing against rough surfaces, so we have found a way to provide maximum protection against wear and tear. If you experience any holes or other damage to your Tiun mermaid tail tips within the first 60 days from purchase, your mermaid tail is eligible for a one-time, FREE tail replacement in the same size/style at no charge. This guarantee applies to all mermaid tails that feature our innovative new reinforced tips. Additionally, using another company’s monofin in a Tiun tail can damage or destroy your mermaid tail in one use and voids our 60-Day Tail Tip Warranty.
Courtesy and Respect
Our customers are very important to us and we focus on treating each individual with fairness and integrity. We are grateful for customers who extend the same courtesy to us.
Customer Service Hours: Mon-Fri 7am to 11am (Pacific)